Common questions

Licensed retail pharmacies and medicine distributors or wholesalers. Every account is verified before it can place or receive orders.

An email address for the one-time code, your business details, and your licence or registration documents for review.

Yes. Pharmacies and distributors can add staff, and distributors can add sales reps with limited permissions.

No. We show the options side by side (lowest effective cost, fewest distributors, highest scheme benefit, fastest delivery), with the numbers behind each. You make the choice and confirm the order.

Your order isn't placed. The app shows exactly what changed and asks you to confirm the new terms.

Only one order is created. Repeated submissions are recognised and ignored.

You're told which items were accepted. Stock is reserved only for those, and you pay only for what's supplied.

If the distributor has given you credit, yes. Available payment methods depend on the distributor and on platform settings.

Pharmacies pay nothing. Distributors pay a commission on fulfilled orders. See Pricing.

Email privacy@medspora.com. Some records, such as orders and invoices, must be kept by law. See the Privacy Policy.