Delete your MedSpora account

Applies to the MedSpora app (Android and iOS) and the MedSpora platform.

How to request deletion

1. Email privacy@medspora.com from the email address registered on your MedSpora account, with the subject "Account deletion request".
2. Include your business name and say whether you want to delete only your own login or your whole pharmacy or distributor account (only its owner or administrator can ask for that).
3. We may ask you to confirm your identity. We confirm by email once the request is complete, within 30 days.

You can also open this page from the app: Account > Delete account.

What we delete

• Your sign-in access. All sessions and devices are signed out and the login is deactivated.
• Personal details not needed for the records below: your name, phone number and email on the login.
• Business documents you uploaded that we're no longer legally required to keep.

What we must keep

Pharmaceutical trade and tax law requires some records to be kept even after an account is closed:

• Orders, invoices, payments, returns, settlements and ledger entries, including the business names on them.
• Audit logs of important actions.

These are kept only for as long as the law requires, and are used only for legal, tax and dispute purposes. See our Privacy Policy for details.